Shipping Costs and Methods

We offer free standard shipping for your first parcel delivery within the United States using USPS: Ground Advantage. For international orders, we use UPS: Worldwide Economy DDU.

If you need express delivery, you can choose faster shipping methods for an extra cost at the checkout. You'll find options like

DHL Express Worldwide
UPS: Expedited
UPS 2nd Day Air
UPS: Next Day Air Saver
USPS: First-Class Package International Service
USPS: Priority Mail
USPS: Priority Mail Express

Estimated Shipping Timeframes

United States	2-7 Business Days
Canada	3-9 Business Days
Australia, France, United Kingdom, Europe, Asia Pacific, Latin America & the Caribbean, North Africa & the Middle East, Sub-Saharan Africa	3-10 Business Days
Other Destinations	3-12 Business Days

Shipping Restrictions

Some destinations may have delivery restrictions based on carrier policies.

Shipping Carriers

We use DHL, USPS, and UPS for delivery.

Order Processing Time

Orders are processed within 1 to 3 business days.

Order Tracking and Shipping Confirmation

Once your order is shipped, you'll receive a tracking number via email. All orders are shipped from our warehouse at: 635 Somers Avenue, Feasterville-Trevose, Pennsylvania 19053, United States.

Delivery Issues

We aim to provide smooth, timely deliveries, but occasionally issues may arise due to external factors. If you experience delivery problems, here are some guidelines:

Delayed Shipments: If your package is delayed beyond the estimated timeframe, please allow additional time for arrival. Delays may result from customs clearance, weather conditions, or carrier issues.

Lost Shipments: If tracking shows a lost package, please contact us at info@santaesmeraldas.com We will work with the carrier to resolve the issue.

Incorrect Address: Double-check your shipping details. If you made an error, contact us immediately, and we will try to update the address before shipment.

Damaged or Defective Items: If your order arrives damaged or defective, please take photos and contact us within 48 hours of delivery for a resolution (replacement or refund).

Stolen Packages: If tracking shows the package was delivered but you haven't received it, check with neighbors or building management. If still missing, file a report with the carrier and notify us so we can assist you.

Please note that while we strive to resolve delivery issues promptly, some cases may require coordination with shipping carriers or investigation procedures, which could take a few business days. Rest assured, we will work tirelessly to resolve any delivery-related problems and ensure your satisfaction with our products and services.

If you have any questions or concerns regarding our delivery process or need assistance with a delivery issue, don't hesitate to contact our dedicated customer support team at info@santaesmeraldas.com. We are here to help and provide you with the best possible shopping experience.

Holiday Shipping at Santa Esmeralda

The holiday season is an exciting time for gift-giving, and we want to ensure your special purchases reach you and your loved ones on time. However, due to increased shipping volumes and potential carrier delays during this period, we recommend the following guidelines for a smooth shopping experience:

Order Early: To avoid potential shipping delays, we encourage you to place your holiday orders well in advance. While we will process and ship orders promptly, the holiday season can be exceptionally busy for shipping carriers.

Holiday Shipping Deadlines: To receive your orders before specific holidays, please refer to the holiday shipping deadlines posted on our website closer to the season. These dates are based on shipping estimates from our carriers, and ordering before the deadlines will help ensure timely delivery.

International Shipping: For international orders, be mindful of extended shipping times and potential customs processing delays. International shipments may require additional time, so ordering early is even more crucial.

Track Your Order: Once your order is shipped, you will receive a tracking email. Keep an eye on the updates to stay informed about the status of your package delivery.

Shipping Updates: During peak holiday periods, shipping carriers may experience delays due to high volumes or weather conditions. We will do our best to keep you informed about any significant delays affecting your order and provide assistance whenever possible.

Customer Support: Our team will be available during regular business hours to assist you with any holiday shipping inquiries or concerns. Feel free to reach out to us at info@santaesmeraldas.com, and we will be happy to help.

While we work diligently to ensure timely deliveries, factors beyond our control may impact shipping times during the holiday season. Your satisfaction is our top priority, and we will strive to resolve any issues promptly.