Welcome to Santa Esmeralda's FAQ page! We’ve gathered answers to your most common questions, so you can enjoy a smooth and stress-free shopping experience.
What payment methods do you accept?
We accept all major credit cards—Visa, Mastercard, American Express, and Discover. You can also pay securely through PayPal, Google Pay, and Apple Pay for added convenience.
How long will it take to receive my order?
Your order will usually ship within 1-3 business days. Delivery times vary by location and shipping method, but don’t worry—you’ll receive tracking info by email so you can keep an eye on your order’s progress!
Do you offer international shipping?
Absolutely! We ship to select countries worldwide. Shipping costs and delivery times vary depending on your location. Check our Shipping Policy page for all the details.
What is your return policy?
If you’re not completely happy with your purchase, don’t stress! You can return your items within 30 days for a full refund or exchange. Visit our Returns & Exchanges page for easy instructions.
Are your products hypoallergenic?
Many of our pieces are designed to be hypoallergenic and safe for sensitive skin. For specific details, check the product descriptions or reach out to us—we’re here to help!
How can I contact customer support?
Have questions? Our friendly customer support team is ready to assist you! Reach out via chat, email us at info@santaesmeraldas.com, or visit our Contact Information page. We’ll get back to you as quickly as possible.
Can I customize jewelry pieces?
While we don’t currently offer customizations, we’re always updating our collection with fresh and unique designs. Sign up for our newsletter so you can be the first to know about our latest arrivals!
How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfumes, and cosmetics. Be sure to remove your ring before exercising, and check out our Jewelry Care Guide for more tips on keeping your pieces shiny and beautiful.
Got more questions? Don’t hesitate to reach out—we’re here for you. Thank you for choosing Santa Esmeralda!